Disputes & Claims
Dispute a payment
Noticed a payment you don't recognise, an incorrect amount, or a purchase that went wrong? Choose the type of payment below and our payments team will investigate. There is no charge to raise a claim.
What would you like to dispute?
Pick the option that matches the payment. You can change it later.
- Dispute a BLIK paymentA BLIK code or P2P mobile payment made from your phone.
- Dispute a bank paymentA bank transfer or SEPA payment sent to or from your account.
- Dispute a credit card chargeA charge on your card statement — a purchase, refund or billing problem.
- Report card usage / fraudTransactions you didn't make — a lost, stolen or compromised card.